Before I had kids I used to be secretly horrified by the conditions of the cars of my friends with kids. How hard is it to keep your car clean, I wondered sanctimoniously. Ha. Shame on me.
How hard indeed. My little Mazda 5, a car I continue to adore into its fifth year, is filthy. Despite my ongoing (oh fine, occasional) efforts to keep it tidy, I have failed. My car is a mess. I have managed to keep the outside more or less clean, depending on the season, but the inside is no match for me. Candy wrappers, hot chocolate cups, bits of crayon, goldfish crackers, and pieces of dollar store crud toys are just a few of the things ground into the upholstery and carpet. I’ve slopped enough coffee in it to fill a kiddie pool, and you could make four whole dogs out of the dog hair in every crack and crevice. And why why WHY Starbucks, do you insist on giving me those little green stopper sticks that serve no purpose whatsover except to migrate into unreachable fissures and reproduce?
In every season but winter, I honestly do make efforts to keep the interior clean. I just don’t understand why it’s so consistently dirty – I throw away the trash regularly. Well, there’s the aforementioned coffee slops, of course. And erm, the undisturbed dust on the dashboard. And well, of course I haven’t done anything about the dog hair, because oh my christ but it is everywhere. But at least I try, when it’s not winter, to pass a vacuum over the hotspots every month or two, and fish out the flotsam and jetsam the kids wedge under the seats. All bets are off in the winter, though.
Which is why I was cursing this endless winter just yesterday when I found myself with my head mostly under the front seat and my arse sticking out the passenger side door, fishing Crayola marker lids and car wash receipts (oh the irony) out from under the seat. I filled an entire bag with accumulated crap. Though my hands were frozen into claws as I continued to root out bits of a deteriorating Wiggles colouring book and a dried up chapstick, my heart was light. I was removing the surface clutter in anticipation of a more serious cleaning – I’d acquired a coupon for car detailing, and my car was going to have a well deserved beauty appointment!
I don’t think I can put into words exactly how excited I was about getting my car detailed. Not just a quick pass at the gas station vacuum, not a few embarrassed swipes at the dashboard grime with a napkin before my mom got into the car, but a full-on bath! Maybe, maybe – dare I hope? – maybe they could even vanquish that odd but omnipresent smell that was less like new car and more like, well, feet?
And I don’t think I can put into words how annoyed, how frustrated, and how mortified I was when Canotek Auto Detailing refused the job.
I have waffled back and forth on whether to out the company here. I try to always be cognizant of the reach of my voice, and to always use my powers of social media for good. I have to be righteously offended to turn on the spotlight and out someone for crappy service. Sorry to say it, but Canotek Auto Detailing belongs in the hall of shame.
I cleared most of a precious Wednesday off to make the 30 km trek out for my appointment. He barely glanced at my car before telling me that oh no, there was no way he could do this job in 45 minutes (though I’d been told on the phone to expect the appointment to last 60 to 90 minutes.) No, it would be extra to clean this car.
No thanks, I said with my best smile. I’d read some reviews that complained of this business upselling, and I was mostly prepared for it. Do what you can in 45 minutes and that will be good. Oh no, he said, I can’t do that. I can’t just start the job and not finish it. I asked him what’s involved in the package, and he says interior vacuum, clean surfaces, exterior wash, window cleaning, and undercarriage wash. Great, I say, looking at the snow still caked on the roof and falling outside. Skip the exterior and undercarriage wash and just do the vacuum – that’s all I want. He flat out refuses.
No matter what I say, he’s got an argument. Just do the vacuuming, I say and he replies that he can’t run his $1700 vacuum for 45 minutes, he’ll burn out the motor, he’ll pay more in hydro than he will earn from the coupon deal. He is fixated on the $7 that he says he earns from the group deal and I tell him that I totally get it (you might remember I costed out the value of these deals from a business perspective and it’s rarely worth it for the business) but that he chose to offer the deal and I am choosing to take him up on it. The more we talk, the more obstinate he gets. I hate confrontation and I don’t like to be rude and I really just want my car a little bit cleaner than when I got up this morning. I’m totally willing to negotiate on what gets done but when tell him that there’s no way I’m paying for anything extra, he flat out refuses my business. He tells me to go back to Living Social and get a refund, because he’s not running the risk of ruining his expensive vacuum and paying all that electricity consumption for $7.
I’m equal parts shocked and mortified as I back my car (still dirty) back out of the bay. I mean, yes, the car was dirty — that’s why I bought a detailing package! And yes, I get that it may have been dirtier than baseline. But for a business owner (I checked, he was the business owner, or at least said he was) to completely refuse to honour the deal or come to any sort of compromise was, in my opinion, ridiculous. He clearly gets by on the up-selling, and while I’m sympathetic to his need to make a profit, I’m not cool with him doing it via bait and switch. His obstinance and eventual rudeness didn’t do much to ameliorate my opinion of him and his business, either.
Don’t get sucked in by this deal. I’ve got a note in with Living Social, and I’m reasonably confident they’ll refund my money, but I’ll pursue this if I have to. He’s still running a deal with Groupon, although his website is returning a 404 right now. (Kinda wish I’d clicked that before I bought the deal. :/)
So, anyone want to recommend a car detailing place? Preferably one with an industrial vacuum and a better attitude? Because, sadly, my car still smells like feet.