Dear nurses, paramedics, city staff and others who were staffing the Walter Baker H1N1 vaccination clinic yesterday:
Thank you.
I tried, as I was moving through the various stations and lines yesterday to say thank you personally to as many people as I encountered, but from what I’ve seen, each and every one of you should be applauded.
We had intended to show up around 1:15 pm to line up for the clinic that was scheduled to open at the Walter Baker Centre in Barrhaven at 2:30 pm, but I noticed on Twitter around 11:30 that someone said they had already received their numbered bracelet, so I hustled my 20-month-old and five-year-old sons out the door by a little after noon, making arrangements for my mother to pick up my seven-year-old from his school at 1:15 as I’d originally planned.
We waited in the first line up at Walter Baker to get our numbered bracelets for maybe 30 minutes, maybe a little bit longer. My only suggestion would be that you put someone near the end of that line to explain to newcomers what to do and what to expect. When I asked the person handing out the bracelets for one for my seven-year-old son, whom I understand is outside the priority age group but whom I really wanted to have vaccinated to save me a third and fourth trip to the vaccine clinics, he said no but when I asked to speak to a higher authority (politely, and stepping out of the line to do so, so that I wouldn’t keep others waiting unneccesarily) the public health nurse flagged us through before I even finished my request.
We were given our bracelets and told to return at 4:30 pm. I can’t tell you how impressed I am by your system and its relative efficiency, and how grateful I was to spend the waiting period with the baby napping in his own crib and both boys in school where they belonged, rather than trying to engage them for hours on the community centre floor. Thank you, thank you, thank you.
When we returned at exactly 4:30, they were already calling our numbers into the queue for registration. There was some confusion as to where we should stand and how we could obtain the necessary paperwork, but it was fairly easy to resolve. Despite the fact that they must have been exhausted from dealing with frustrated, stressed and not always pleasant people all day long, everyone who directed us was unfailingly pleasant and obviously trying to make the best of the situation.
We waited nearly an hour in the registration queue, a good portion of which was taken up by me completing all five forms. Once our paperwork was checked, we didn’t even have to queue in the secondary waiting area for our shots — we were brought directly to an available station.
The majority of the stations seemed to be staffed by paramedics when we were there, although we saw a public health nurse. She was pleasant and efficient, although even then it probably took her at least 15 minutes to work her way through all of our injections. While they were waiting, the big boys entertained each other by finding the children at other stations who were making the biggest fuss. When it was their turn, my seven-year-old didn’t even flinch, the five-year-old fought back tears, and the baby howled blue murder for about a minute. And we were done.
In all, we waited half an hour for our bracelets in the morning and were in and out of the clinic in 90 minutes in the afternoon. I know many, many people will complain about how poorly run things were, how inconvenient it was, and a litany of other complaints. In fact, one woman tried to get a bracelet when I was getting mine by jumping the queue, saying she was diabetic and needed one but needed to get back to work. She was told to wait in the queue, and she refused. We ended up riding the elevator down together, and she looked at me and shook her head and said, “Isn’t this ridiculous? What a mess!” I shrugged my shoulders and said, “Actually, I think they’re doing a pretty good job.” She looked at my kids, my stroller and the bag full of activities I’d packed expecting an all-day wait and said, “Well, some of us WORK for a living.” I grinned my least pleasant grin and told her that I too work for a living — I’d just prioritized this and planned ahead. She stalked away without another word.
All that to say, I have no doubt that you will hear numerous complaints, both legitimate and otherwise, about how the city of Ottawa is running its H1N1 vaccine clinics, but my family would like to take this opportunity to say thank you to everyone who contributed to the clinic at Walter Baker Centre yesterday. You did a great job.
Sincerely,
DaniGirl
P.S. I have less than pleasant things to say about OC Transpo, but I’ll save those for another day…